What does it cost to use Give & Grow?
Creating a social impact has never been easier! Our app is free to use and lets you set up brand and customer donations in minutes. You'll get free access to a dedicated support team, and we'll handle all theme embeds and customization. We apply a small technology fee to each donation to cover our costs, but you can choose to cover the fee yourself so that the nonprofit receives 100% of the donation. Nonprofits, or brands working directly with them, can email us at nonprofits@pledge.to for a discount on our technology fee.
How often am I billed for donations?
Donations accrue in your account with every transaction. The app will track donations and bill your app payment selection of credit card or ACH every time donations reach $50 or every 30 days, whichever comes first. You are billed "only" for the donation amount. If requested, we can increase the $50 donation threshold for customers with high donation transaction volumes.
Are my company's donations tax-deductible?
Yes, donations are tax-deductible in the US to the extent allowed by law. We provide donation receipts within your dashboard for your accounting purposes.
Can I donate to nonprofits or NGOs outside of the US?
We have an ever-expanding roster of non-US charitable organizations that we support, and all are eligible for US tax deduction (actual deductibility depends on your specific situation).
Can I donate to multiple nonprofits?
Yes! You can donate to up to 12 nonprofits at a time. The app will automatically split the donations evenly among the nonprofits that you choose, or you can allow your customers to choose to which nonprofit the donation from their purchase goes.
What is Customer's Choice?
This feature allows you to embed a dropdown of the nonprofits that you have chosen to support to your cart page so that your customer can choose to which nonprofit they want their donation to go. If the customer does not choose a nonprofit, the app automatically splits the donation equally amongst all of the nonprofits that were selected.
What are the specifics about splitting donations?
Normal rounding rules apply, which can change the donation amounts in some circumstances. For example, if you have elected to donate $.02 per transaction and chosen 4 nonprofits to support, when the donation is split to be one-half of a cent per nonprofit, the app automatically rounds that up to $.01 per nonprofit and you will be charged $.04 for that donation.
Can I donate a percentage of each sale, instead of a dollar amount?
Sure! You can select to donate any percentage (i.e. 5% of each purchase) or monetary value (such as $0.60 from each purchase) per product sold. After you install Give & Grow, you can access these options in your dashboard and the app will automatically update based on the formula that you set for it.
Can I donate different amounts for different products?
Yes! You can specify the setting for each product in Settings > Store & Product Donations. Start by adding a product and then you will be given the option to customize the donation settings for just that product. You can return to change the settings as often as you would like. Product Settings will override store-wide settings.
Is it possible to allow my customers to add a donation at checkout?
Yes, select your customer donation settings in the app then follow the steps here that best fit your theme or configuration.
What happens to the donation when a customer uses a discount code?
If you configured your donations to be a percentage of the product's cost, and a customer uses a discount code, then the donation amount is also discounted. This applies to donations that you, the merchant, have opted to make, as well as when the customer opts to add a donation at checkout. If you configured your donations to be a fixed amount per product or order, then discounts will not apply to the donation.
How much of my donation is received by nonprofit organizations?
The donation amounts sent to our nonprofit partners vary according to the costs of their impacts. After we pay for the cost of running your credit card or ACH, at least 90% of the remaining donation is received by the nonprofit. Since we don't receive any other compensation for Give & Grow, this covers our development, infrastructure, support, payment delivery, and other costs.
When do nonprofit organizations receive my company's donations?
We calculate donations made through Give & Grow after every calendar month, and send donations to our nonprofit partners within 15 days of the end of each calendar month.
How can I track my company's donations?
You can easily see all of your company's donations in the dashboard of Give & Grow.
I have a Shopify store and also a brick-and-mortar presence. Can you help me track the impact of purchases from both of my sales channels?
You bet! While Give & Grow is live on your e-commerce site, you can send an offline sales report to us, and we will update your app to reflect the sum of your online & offline sales. If you have Shopify POS follow these steps to add to your brick-and-mortar locations. To set up an offline sales report schedule, email give-and-grow@pledgeling.com with the subject line "Offline Sales."
Can I change my selected cause once it is live on my website?
Of course! You can keep the same cause or change it as often as you'd like in the Settings section of your dashboard. The app will automatically adjust to your selected cause.
What happens when an order is returned?
We do not automatically refund a donation when items are returned. Often, items are returned after the donation has already been processed and sent to the nonprofit. However, if the donations are still pending, you can cancel them in the Give & Grow reports section.
Help! I don't know how to install Give & Grow, embed an Impact Calculator or do anything technical. Can you please help me?
Yes, we're here to help. We know not everyone has a development team on hand to help with implementing a technical solution, so we are working on new tools to make working with Pledge as simple as possible. If you have questions or need assistance with integrating the Impact Calculator, simply email us at give-and-grow@pledgeling.com with the subject line: "Integration Help". Someone from our team of technical experts will reach out and guide you step-by-step to get things up and running!
Do I need to disclose how much I am donating to my customers?
Yes, and Give & Grow automatically displays how much is being donated and to whom on the back of the impact calculator. To see it, click the "i" button in the bottom right corner.
Do I need to disclose anything else?
Pledge's mission is to help every business be able to give back simply. Charity laws are always changing, however, so we recommend you speak with your lawyer to make sure you are in compliance.