There are two reasons why pending donations could disappear from your Give & Grow dashboard.
- if you uninstall the app, all pending donations are cancelled – but don't worry! All previously paid-for donations will be still be processed and sent to the charities. If you uninstall and reinstall, the old pending donations will stay cancelled.
- if you don't enter a payment card to pay for your store's donations, we will send you many reminder emails titled "Urgent: Give & Grow donations." They'll say something like "… in order to process those donations, we need you to add a payment method (link). If you don't add a payment method by (date), we will be forced to cancel your donations and reset your Impact Calculator." Eventually we will cancel the pending donations, and they won't show up on your dashboard any more.